This is something we always encounter on our daily lives. Who does love conflict? No one. But conflicts can’t be avoided. It can’t be ignored. But it is meant to be fixed. It is meant to be addressed. Thus, why people are always avoiding it? What people will get when they have conflicts? Why the leaders of the company would never attempt to fix internal problems. In this article we will discuss the keys of dealing with conflicts in work environment. What are the causes of conflicts inside the work place? What makes them a problem? What should be done on the problem?
In conflicts, what are the possible results could happen to a company?
- Conflicts often result in loss of productivity
- It may eventually make a good talent walk out the door and search for a healthier and safer work environment
- It might get ruined a good company
- It will affect the quality of service they provide
- It affects relationship of the employee
We will able to see what areas should be improved and there are so many areas to be discussed. However, we will focus on the most important things. Here’s the list of keys dealing with conflicts.
- Communication– One of the main reason why we have conflicts is this. Most people are bad at communicating. As much as possible we do not try get attached verbally with the person. Or we communicate them virtually. There are advantages of virtual communication but it has also disadvantages. There people who are not phone person (including me). There are people who are good at this. But the thing is, we are too afraid of trying to communicate personally. For example, we want to address the error of an employee; we tend to tell them through our phones but can’t tell personally because we are afraid to offend the person. Or we are not good at how saying such correction. If you find yourself like this; this is some examples that you may say when you are correcting someone.
Instead of saying:
- I don’t like your work
- Your work assignment is so late! I can’t do this on time!
Say this rather:
- Good job! I can see that you have something to improve next time.
- I’d like to follow up the work assignment, is there anything I can do to help?
You can always ask what is going on rather than being rude to the person. Always ask questions in a gentle way as possible. Patience is the key. It is not easy, though. But you have to try.
- Understanding- We all have ego. As human being we fall at understanding things. When something goes wrong, chances are; we complain and get angry. But that’s not how fix conflicts. In order to understand the situation you are having, you need to take a deep breath and pause for a moment. There is a difference between reactive answer and responsive answer. When someone tells you something that might provoke to anger/sadness your reactive answer is your first initial emotion or your natural reaction (this natural reaction are mostly not good ones). A responsive answer is when you hear the same problem as mentioned above, you tend to pause for a moment and think what the right/appropriate reaction you should take is. This way you will get conflict away because you made the right reaction. You’d also save a friendship because you understand first before your ego triumph over you. Always understand where all feelings are coming from. I can give you some situation that might help how to take things lighter.
A friend from work says something about how you do your job. The intention was to correct the wrong.
Reactive answer: “No! You can’t say this now because I do what I have got to do and I know, what I’m doing is just fine!”
Responsive answer: “Thank you for correcting me, I’ll get this in mind”
You see the difference. You can always take a pause before answering such thing. Always be careful with your thought because your mind can be deceitful. A responsive answer can always save the day. Keep this in mind. If you find this difficult. The next key is important as you handle conflict.